Xoom Energy
Ever since the U.S. energy market got deregulated, electricity and natural gas customers have energy choice. Why pay the default rates, set artificially high by your local utility company if you can sign up for a competitive plan with a retail energy provider (REP) in your zip code?
About Xoom Energy
XOOM Energy, LLC provides electricity, natural gas, and renewable energy solutions to residential, small business, and large commercial customers in deregulated energy markets across the U.S and Canada, making it one of the largest energy retailers in North America.
Residents of Pennsylvania, Connecticut, Illinois, Maryland, New York, New Jersey, Rhode Island, Massachusetts, Delaware, Texas, and Washington D.C. can switch to one of Xoom Energy’s electricity plans. Loyal customers can also benefit from the Xoom Xtras Loyalty program and earn various prices, including attractive gift cards and discounts for managing their energy account online.
Why Choose Xoom Energy
 | Major, reliable energy provider - Xoom Energy is one of the largest energy retailers in North America, supplying customers in 19 U.S. states, Washington D.C. and Canada. The company has built a trustworthy reputation, having received accreditation and A+ ranking from the independent energy marketplace watchdog Better Business Bureau. |
 | Xoom Xtras Loyalty program- XOOM Energy’s interactive rewards program allows you to earn points and win prizes and discounts to use in local establishments, such as movie theaters and restaurants to hotels or theme parks. The program is completely free. |
 | Helping our furry friends - When you enroll on RescueLock 12, 5% of your monthly energy charges are contributed to PetSmart Charities. Along with knowing that you are making a difference in the lives of pets in need, you get the peace of mind that comes with a fixed price energy plan. |
 | Budget Billing- This optional payment program is designed to provide predictable billing by equalizing payments over the course of several months. There is no cost to enroll and the program is available to both residential and small business customers. |
Xoom Energy Main Energy Services
The Northern American company offers a wider variety of energy products to its many customers.
Residential Plans
Xoom Energy offers both fixed and variable rate energy plans of various contract lengths, including 6, 12, 24, and 36 months. Its SimpleClean 12 Unbundled plan locks your rate and in addition, 50% of your energy will be procured from local renewable energy sources.
Enroll in the RescueLock 12 Unbundled plan and 5% of your monthly energy charges will be donated to PetSmart Charities. The exact selection of plans and the rate per kilowatt-hour on offer vary based on your zip code.
Commercial Plans
If you are a small commercial customer, you can enter the zip code of your business to compare the available Xoom commercial rates in your area. If you are a large company, Xoom Energy has got you covered too! However, your energy needs might be more complex than those of a small, family business. Therefore you can request a customized quote on the Xoom Energy website.
Green Energy Options
Xoom Energy cares about the environment and so should you. The SimpleClean Plan 12 will ensure that 50% of your energy use will be subsidized by investing in local renewable energy generation, through renewable energy certificates (RECs).
Community Investment
If the above information got you excited and you are ready to sign up, you might want to wait a moment – Xoom Energy certainly isn’t the only company out there and you would be doing yourself a disservice if you wouldn’t shop around first. Our website vets all major providers in the US deregulated market and scores them according to customers, best rate, and any extras they offer.
Comparing and switching plans on our website is easy:
- Enter your zip code
- Compare plans and prices – we have put the best providers at the top of the list
- Sign up for new service with just one click
Xoom Energy Service Areas
Through its wholly-owned subsidiaries, XOOM Energy supplies natural gas, electricity and renewable energy to residential, small business, mid-market and large commercial customers in deregulated energy markets in 19 states, plus Washington D.C.
Zoom Energy electric plans and rates are available to customers from the below U.S. states:
- Texas
- Illinois
- Ohio
- Pennsylvania
- New York
- New Jersey
- Maryland
- Delaware
- Connecticut
- Rhode Island
- Massachusetts
- Maine
- New Hampshire
Xoom Energy Reviews
Customer service reviews can be very misleading. People, who take the time to leave a review are often motivated either by a particularly negative, one-off experience with their supplier or somehow incentivized to write a positive, and not always truthful review. That is not to say that all online reviews are untrue, but a healthy dose of skepticism is warranted when scrolling through a website with a streak of five-star ratings.
However, there are a couple of relatively unbiased institutions that seek to improve trust between consumers and businesses – a non-profit market analyst Better Business Bureau and the regulatory institution Public Utility Commission. To see Xoom Energy reviews, customer service complaints, and understand the BBB rating, visit Better Business Bureau (BBB).
Xoom Energy Customer Service & Bill Payment
Xoom Energy offers several ways to settle the monthly utility bill. Customers can pay by phone, toll-free on 1-888-997-8979, or online in the ‘My Account’ section, clicking the orange “Pay My Bill” button at the top of the page. You can make the payment using VISA, Mastercard, or Discover. Alternatively, you can choose to pay in cash in one of the Xoom Energy cash-collection locations in your state.
Contact Xoom Energy
Xoom Energy is committed to providing quality customer service and has various channels through which customers can get in touch, including:
- filling in the online contact form on the company website
- calling the Customer Care team on 1-866-999-8483, Monday – Friday, 8:00 a.m. – 11:00 p.m. (ET) and Saturday, 9:00 a.m. – 7:00 p.m. (ET)
- writing an email to [email protected]
FAQs
Is Xoom energy a good deal?
Xoom Energy is a North American retail energy provider (REP) that offers customers in 19 U.S. states and the District of Columbia an alternative choice to sign up for electric service. Customers can choose from a wide variety of fixed, variable, and renewable energy plans at affordable rates. However, before you sign up, you should shop around to see if you can’t find an even better rate. Switching is very easy and completely free.
How do I cancel my Xoom energy account?
If you wish to cancel your XOOM Energy service, you can call XOOM Energy Customer Care at 1-888-997-8979 (Mon – Fri | 8 AM – 11 PM EST or Saturday (9 AM – 7 PM EST). However, please be aware that if you are exiting a fixed-rate contract before it’s finished, it might carry an early termination fee.
What types of products will Xoom energy offer in deregulated states?
The Northern American company offers a wider variety of energy products to its many customers, including fixed, variable, and renewable-energy rates to fit multiple different lifestyles. The SimpleClean 12 Unbundled plan locks your rate and in addition, 50% of your energy will be procured from local renewable energy sources while enrolling in RescueLock 12 Unbundled will donate 5% of your monthly energy charges to PetSmart Charities.
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